Inviting Users
Before you invite someone
Check your seat usage at the top of the Team page. If your organisation has reached its plan's user limit, the Invite member button is replaced with a message showing how many seats are in use. You will need to remove an existing team member or upgrade your subscription before inviting anyone new.
Sending an invite
- From the Team page, click Invite member.
- Enter the person's email address, first name and last name.
- Tick Organisation admin if this person should be able to invite and remove team members and manage active sessions. Leave it unticked to add them as a standard member.
- Submit the form.
An invite email is sent to the address you entered, with a link for that person to set a password and join your organisation.
What happens next
The invite link stays valid for 7 days. If it is not used in time, the person will see a message telling them the link has expired when they try to use it.
Until the invite is accepted, the person will not appear as a signed-in member on your Team page — once they do appear, their Last login column shows “Never” until their first sign-in.
Resending an invite
There is currently no dedicated Resend button. If an invite expires before it is used, send a new invite to the same email address to generate a fresh link.
Important Notes
- Invite links expire after 7 days.
- You can grant admin rights when you send the invite, or change a member's role afterwards.
- You cannot invite past your plan's seat limit — remove a team member or upgrade your subscription first.
